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What to Expect When Attending the Venue in the Post-COVID Era


Updated 5/22/20

Please note that these are the current standards we are following based on gudience from the University, Saint Louis County, and Government Officials.  Conditions might change as we get closer to your show date.  It is recommended that you check back often, particularly right before your show to get caught up on the latest expectations.

What You Can Do

Stay Home if You are Feeling Ill

If you feel ill, have a cough, are experiencing shortness of breath, have a fever, chills, muscle pain, sore throat, or have a sudden loss of taste or smell, you may have contracted COVID-19.  It is best to avoid gatherings during this time and seek medical advice. 

Wear a Mask

Wearing a cloth mask is not required at most events, but doing so will help to protect you from infecting others or being infected yourself.

Don't Touch Your Face

Viruses enter the body through your nose, mouth, eyes, and ears.  The way the virus reaches your face is by being on your hands.  Not touching your face greatly decreases the chances of becoming inflected.

Wash Your Hands

Your hands are the primary transmitter of viruses.  Frequent hand washing or sanitizing keeps you from getting infected and helps to limit spread. 

Keep Your Distance

Social Distancing or keeping six feet away from strangers is the best defense against person to person spread.  We will be posting reminders throughout the building to help you with this.

Don't Gather

It is easy to get bunched up in the lobby or while entering and exiting the theater.  Please be cognizant of your group's spacing and try to maintain at least six feet between groups at all times.

What We are Doing

Ticket Purchasing

Advanced ticket sales with mailed tickets are encouraged so that patrons can avoid stopping by the Ticket Office.

Sanitation Standards

Note that the CDC recently reduced its focus on cleaning surfaces as the transmission rate from surfaces has been deemed to be low.  We will have enhanced cleaning procedures in place, but the promise of a "sterilized" environment is not a true protection against virus spread.

  • Prior to your arrival the theater, lobbies, restrooms, and other common areas will be deep cleaned. 
  • During the event, there will be increased cleaning staff with smaller zones of focus to ensure more frequent cleaning of high touch services such as counter tops, tables and chairs, elevator buttons, handrails, and door handles.

Seating

  • University and government guidelines as to restrictions on mass gatherings will be adhered to. 
  • You will be sat in your reserved seat if the ticket was sold as a reserved seat.
  • In a general admission house you may seat yourself respecting any marked off areas and maintaining the required numbers of seats between parties.  The distancing guidelines in effect will be posted in the lobby and listed on the show webpage ahead of time.  House Management may ask your party to slightly move to accommodate other groups and achieve the designated capacity of a seating area.
  • Groups of 10 or more individuals will be required to appropriately socially distance between groups.

Arrival at the Building

  • Early arrival is encouraged to allow for a socially-distanced entrance to the theater.
  • Masks and gloves are not required.  Patrons may wear their own masks and/or gloves as they feel necessary.  The venue will not be providing masks or gloves to patrons.
  • We are not performing wide-spread temperature checks at this time. 
  • Signage will be in place to remind patrons to socially distance as well as what social distance standard is being used for the performance.
  • Programs will be available in the lobby spaced out on tables.
  • Patrons will be asked to maintain space between groups in the lobby and not gather at the theater door when waiting to enter.
  • The house will open as soon as possible to provide more space in the lobby areas.

Navigating the Lobbies

  • When reasonably possible, all lobby, theater, and restroom doors will be propped open to prevent the need to touch the door.  When a door must be closed, the venue will try to provide an attendant to open the door.
  • Social distancing guides will be placed on the floor for ticket office, concessions, and restroom lines.  
  • Drinking fountains will not be available.

Ushers

  • Masks will be required for all staff that must work in close contact (less than six feet) with the public.
  • Tickets should not be handled by staff.  They will not be torn, they will just be reviewed for entry. Tickets will have increased font sizes for show title, date, and time making them easier to read from a distance. 

Restrooms

  • Every other sink and urinal in the restrooms will be blocked off to allow for social distancing.
  • For events with a large attendance, an attendant will be monitoring the bathroom usage to ensure they do not become too crowded and allow for as much social distancing as possible.

Concessions

  • Masks will be required for all staff that must work in close contact (less than six feet) with the public.
  • Credit card usage will be encourage to prevent the exchange of cash.
  • Containers with covers will still be required to enter the theater, but the concessions staff will not take a patron’s container to be filled or refilled.

Intermission

  • Patrons will be asked to use the lobby during intermission only if necessary and only send one person to obtain concessions. 
  • Patrons will be asked not to congregate in the lobbies during intermission

Leaving the Event

  • At the end of the performance theaters will be dismissed by house staff from the back to the front. 
  • Patrons will be asked not to congregate in the lobbies after a performance.