Ticket Policies

Ticket Office Hours & Information

The Ticket Office is open Monday through Friday, 10 a.m. to 4 p.m., with extended evening hours on Thursdays until 6 p.m.  The office is also open at least two hours prior to all performances and will remain open through the first intermission. When there is no intermission, the ticket office closes 30 minutes after performance start time. Ticket Office Phone number: 314-516-4949 or 866-516-4949.

Payment by Phone

All tickets purchased over the phone or online must be charged to MasterCard, Visa, American Express or Discover; tickets will not be held without payment. Tickets purchased by phone and online include a service fee. Avoid service fees by purchasing in person at the ticket window.

Personal Checks

Checks may be made payable to the University of Missouri St. Louis or UMSL. A driver’s license or state ID must be shown to pay by check.

Refund Policy

All Sales are final. No refunds. Patrons may exchange within the same show or run of shows. Each ticket exchanged will be subject to a $3 fee. Patrons are responsible for any difference between the time and zone pricing. However, there are no refunds for the price difference. Ticket exchanges may be made in person at the Ticket Office, by phone or by mail; in either case tickets previously purchased must be returned before new tickets will be released.

For events presented by non-profit organizations, you normally can donate the value of tickets you can't use.  This must done by the show time printed on the tickets. Your donation and contact information will be forwarded to the organization to for them acknowledge the gift and issued a receipt for tax purposes. 

Cancellations

The Touhill Performing Arts Center acts as a ticket agency for our various artists, presenters, and promoters who ultimately control the show.  They typically make the decision to cancel or reschedule a performance.  They also set the refund policies. 

If a presenter has authorized refunds for a cancelled performance, the Touhill will automatically refund your purchase price and any fees paid via the credit card you used to purchase the tickets.  If you paid with cash or check, you will receive a check from the University in about four weeks.  

 

Ticket Delivery

All tickets purchased via web, mail or phone will be mailed. Please allow 7-10 business days for delivery. All tickets purchased less than seven days prior to the performance will be held at will call. Patrons must present a photo ID when picking up tickets.

Young Child Policy

As a courtesy to audience members and performers, please use discretion regarding a young child’s ability to sit quietly and enjoy a performance. Children under 2 years of age do not need a ticket as long as they sit on an adults lap. Please visit the Ticket Office the day of the performance to obtain a door pass for admission. 

Current Address and Phone Number

A current address and phone number are required when purchasing a ticket. It is needed to verify payment. If this information is not provided at time of sale no reprints are allowed & you waive your right to be notified of performance changes.

Special Seating Requests

Advise ticket seller prior to purchasing tickets when special seating is required (wheelchair, no stairs, etc.).

Lost or Stolen Tickets

Lost or stolen tickets may be replaced by calling the Ticket Office. The reprinted tickets will override the original tickets; an I.D. will be required to pick up reprinted tickets. Reprinted tickets may be picked up the week of the performance. No reprints will be mailed.

Service Fees

A service fee is added to the price of each ticket for all phone, mail, fax and online purchases.  These fees support the Touhill's ticketing services and are not passed on to the presenting organization.  Avoid fees by making ticket purchases in person at the Touhill Ticket Office.  Fees are not printed on the ticket.

Group Seating

Patrons wishing to be seated together must order at the same time.  Please see Group Tickets information for availability and discounts.

Discount Information

Occasionally, we offer Touhill e-listers exclusive discounts, as well. Sign up is easy. Just click here to be directed to our sign up form and you will be added to our e-list!

There are special discount programs for UMSL students, faculty and staff, volunteers and retirees.